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Notice for International Shipping

Notice for International Shipping

Risk Prompts

Compared with domestic logistics, international logistics face higher risks. To effectively prevent risks and avoid losses, we are here to remind you where these risks occur in the transportation process so that users can better prevent them.

1. Domestic and foreign customs inspection

Domestic and foreign customs have the right to dispose of parcels sent by national laws and regulations, including but not limited to seizure, destruction, and delivery to administrative law enforcement agencies such as industry and commerce. Customs inspection usually has the following aspects:

The first is counterfeit products or replicas. To protect intellectual property rights of each country, there has a risk been seized or destroyed by the Customs for shipping this kind of items.

The second is the products that are prohibited from export by the customs. Products that are prohibited from export, such as batteries, powders, liquids, and precious metals, cannot pass customs inspection;

The third is the issue of customs clearance, which mainly refers to commercial express delivery. Some commodities require commodity inspection. If there is a false declaration of the value of the goods, the name and price of the goods in large quantities for clearance, once the customs find out, the goods will be returned, and they will be fined if the situation is serious.

2. Failed to pass the aviation security check

As we all know, products that endanger flight interference signals, flammable and explosive products, and suspected of counterfeiting and inferior products cannot pass the aviation security inspection.

3. Risks in transit

Air parcels have to go through many transits when they reach the destination country, and many problems are prone to occur in this process. Loss in the process of international logistics transfer, package delivery delay caused by bad weather, violent sorting by sorters, and damage to the outer packaging caused by transfer unpacking are all problems that are more likely to occur during the transfer.

4. Customs clearance issues

Commonly found in countries with high tariffs such as Brazil, buyers are unwilling to clear customs, the country where the buyer is located restricts imported products, the infringing products are seized by the customs, the declared value does not match the actual value, the goods need to be returned or local abandonment and destruction, etc. These are relatively common customs clearance issues.

Parcel return

Return from the Domestic China

If your parcel is returned because of the not qualified domestic security, we will contact you to confirm and ship it again.

Return from the oversea

If your parcel has been shipped abroad, but it is returned because of the " unqualified international security ", "no person sign" , "address unknown", "out for deliver" and other reasons, you need undertake shipping fee to reship your parcel.

Parcel lost or damaged during the international shipping

If your parcel was lost or damaged during the international shipping, it is out of Citygobuy control. Citygobuy does not responsible for the compensation, but we will try our best help you claim from the logistic provider.

The following are not covered by compensation:

The following are not covered by compensation:

1. Parcel was seized or destroyed by the Customs.

2. The user cannot cooperate with customs clearance/provide wrong address and other reasons

3. Damage of fragile goods during transportation

4. The logistics track shows that the delivered successfully according to the correct address.

5. Political reasons, natural disasters and irresistible third-party logistics providers exempt factors

For international parcels shipped through the following logistic line, after the logistics company confirms parcel lost, the compensation standard is as follows.